Refund and Returns Policy

When you describe a product as “tough” you better be ready to back it up. We’re ready for that challenge.

Our one-year damage Limited Warranty  is your strong assurance that the Acme Tough Boxes represents a wise, long-term investment in adventure and lasting satisfaction.

At no extra charge and for a period of one year from the date of purchase, Big Boom Moto will repair or replace only, at our option and one time only, your damaged luggage when due to a crash, get off, low side, high side, touch down or parking lot tip over. This warranty includes coverage for manufacturers defect.

Please contact us as soon as possible to discuss the damage so we can assess your needs. We can be reached at

We will respond as quickly as possible.

  • Our interest is only in performance not appearance.
  • We will ask for pictures of the damage and a description of how it happened.
  • We may ask you to return the damaged luggage freight prepaid and will ask you to be responsible for the return freight as well.
  • We will work to repair or replace the damaged parts as quickly as possible.
  • We  will replace only the parts that prevent the luggage from being useable.
  • No labor coverage to remove, replace or repair is implied. We are not responsible for damage to the motorcycle.
  • We are not responsible for damage due to excessive exhaust heat.
  • Under no circumstances will we be responsible for direct or indirect damage to persons or property.
  • Please ensure that the luggage is attached safely and securely including the center security bolt before riding.
  • Please do not exceed the weight limits of your bike. Estimates must include the rider and passenger.
  • The mounting plate and attachments are not covered by this warranty.
  • We are not responsible for damage to interior bags or contents.


Our product improvements are continuous. During the manufacturing stage, it is possible that minor changes will be made to improve the quality and usability of the product.


  • We are open from 9-5 eastern time Monday through Friday. Orders will be processed as soon as possible. For questions about your order please email us at
  • We will be shipping on USPS or UPS Ground whichever is the best option.
  • We will provide tracking numbers as soon as they are available to us.
  • We will notify you immediately of any issues that may affect the order. 


Any of our products can be returned within 15 days from date of delivery for any reason -“No Questions Asked”.

When we receive the products and a copy of your invoice, we will credit your payment method for the full amount paid.

All return shipping is prepaid by the purchaser.

Just in case…

Being human, we will sometimes make mistakes.

We will try to make sure our photos, descriptions and pricing are up to date, but we reserve the right to make changes which may not be posted to our site. If they are not we hope you will understand and we will come to a understanding that makes both of us happy.

LIMITED WARRANTY: SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SELLER SPECIFICALLY EXCLUDES ANY REMEDY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.